Debit card delivery for child support, Temporary Assistance for Needy Families delayed by vendor

September 18, 2015

ATLANTA –Delivery of debit cards for more than 4,000 recipients of child support and Temporary Assistance for Needy Families (TANF) has been delayed by a contractor, Department of Human Services Commissioner Robyn A. Crittenden announced Friday.

The cards, called Georgia EPPICard, provide access to child support payments and funds to TANF recipients. A small number of Department employees also use the cards to receive bi-weekly pay.

The delayed card delivery affects clients of the Department who requested a new or replacement card between Aug. 19 and Sept. 17.

All cards requested during that time period should be delivered by Sept. 23.

The Department contracts with Xerox for production and delivery of the Georgia EPPICard. Crittenden has requested a root-cause analysis of the backlog and is monitoring the vendor’s corrective strategies.

“We are disappointed this error affected so many parents trying to support their families, but we are committed to ensuring this problem is corrected immediately and there is a plan in place to keep it from happening again,” Crittenden said.

Clients with questions about the status of their card requests should call the Xerox customer service line at 1-800-656-1347.