Customer Service


The automated options are available at your convenience 24 hours a day, 7 days a week, 365 days a year without having to wait to speak to a child support agent.

Press 1 for DCSS then:
Press 1 to receive Automated Case Information, or
Press 2 to speak with an Agent, or
Press 3 for Outreach Services

Get Help by Phone

The Division of Child Support Services is excited to offer our customers a variety of self-service options available to you when you call our automated line: 1-844-MYGADHS (1-844-694-2347).

When you call - select Option 1 for DCSS. Then you will have several options as follows:

Press 1 and you will have immediate access to the following case information:

  • Payment information
  • Debit Card balance
  • Arrears balance
  • Court information including date and time
  • License suspensions
  • Your Individual Registration Number (IRN) for portal use

Press 2 and you will be transferred to speak with an Agent to obtain current case information.

Press 3 and you will be transferred to an Agent to speak with them about mobile app issues.

Get Help Through DCSS On the Go

Georgia is the first state to make a full-service child support mobile app available to its customers. The app allows customers to make child support payments, review their payment history, view scheduled appointments and receive notifications and alerts on important information regarding their cases.

Apple device

Android device

Get Help Online

The Customer Online Services Portal is an interactive Web site that empowers you, the customer, to give or obtain information about your case and find out about payments to your account. The Portal gives you convenient access to your case 24 hours a day. Your local library has a computer you can use if you do not have a home computer.

Get Reminders and Notifications

Would you like to receive an email when a payment is received on your account or be reminded of appointments? If so, please register for these Case Alert services on the Customer Online Services Portal. You are encouraged to sign up online. Call 1-844-MYGADHS (1-844-694-2347) if you need your IRN number or Client ID or if you have specific questions about your child support case. Customer service representatives are available Monday through Friday from 8:00 a.m. to 5:00 p.m. except on state holidays and furlough days.

Request Information 

Customers may also submit a Request for Information about their case using this email request. These requests go directly to the State Office where they are processed and distributed on a continuing basis. An email will be sent to you confirming receipt of your inquiry/request.

Custodial parents experiencing any issues with EPPICard

Custodial parents experiencing any issues with EPPICard should contact EPPICard directly. Due to increased call volume, EPPICard customer service is experiencing higher than normal hold times to reach a customer service agent. Hold times do improve each evening between the hours of 8 p.m. and 8 a.m. EST.