Division of Child Support Services | Georgia Department of Human Services

NOTICE: DCSS Lobbies Closed

DCSS lobbies are currently closed to walk-in traffic. Customers should use self-service options as primary means to conduct business with DCSS. To request an in-person appointment, call 844-694-2347.

Child Support Process

There are 7 steps involved in setting up your case:

1. Open a child support case
2. Locate the noncustodial parent (NCP)
3. Establish paternity
4. File a support order
5. Set up payment
6. Enforce the support order
7. Review the order

COVID-19 Economic Impact Payment Information

The first round of economic impact payments made to eligible noncustodial parents who owe past-due child support will be withheld by the amount of past-due child support. These payments may be held until June 30, 2021, pending any possible adjustments. Payments will not be withheld if the past-due amount does not exceed the minimum requirement for federal tax refund offset. The economic impact payment offsets will adhere to the same fees, distribution timeframes and hold periods as federal tax refund offsets. The second round of economic impact payments were not withheld to pay past-due child support nor were the funds subjected to levy when deposited. However, the second round of economic impact payments that were made by way of tax credit in a tax return are subject to be offset. The third round of economic impact payments and advance child tax credit payments will not be offset. However, these funds can be subject to bank account levy once deposited.

More information can be found on the Bureau of the Fiscal Service’s website at fiscal.treasury.gov/top/faqs-for-the-public-covid-19.html.

NOTICE: Paternity Acknowledgment Form and Hospital Limitations

Hospital visitor limitations have prevented some parents from adding the father’s name to their child’s birth certificate. Parents can complete Paternity Acknowledgment (PA) forms at a Vital Records office to update the birth certificate.

Learn More 

EPPICard Updates

Custodial parents experiencing any issues with EPPICard, should contact EPPICard directly. Due to increased call volume, EPPICard customer service is experiencing higher than normal hold times to reach a customer service agent. Hold times do improve each evening between the hours of 8 p.m. and 8 a.m. EST. If you have questions about your balance, to change your PIN or to request a replacement card, visit eppicard.com to create, access and manage your account online or call the automated customer service center at 1-800-656-1347.