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COVID-19 Response Updates
Effective March 23 at 8 a.m., DCSS customers should use self-service options as primary means to conduct business with DCSS. All offices are closed to the public. For more information, click here.
Economic Impact Payment Information
The second round of economic impact payments will not be withheld to pay past-due child support. However, the first round of economic impact payments made to eligible noncustodial parents who owe past-due child support will be withheld by the amount of past-due child support. These payments may be held until March 31, 2021, pending any possible adjustments. Payments will not be withheld if the past-due amount does not exceed the minimum requirement for federal tax refund offset. The economic impact payment offsets will adhere to the same fees, distribution timeframes and hold periods as federal tax refund offsets.
More information can be found on the Bureau of the Fiscal Service’s website at https://fiscal.treasury.gov/top/faqs-for-the-public-covid-19.html.
Postal service delays
Postal delays may affect the delivery time of documents and payments mailed to DCSS. Customers are encouraged to make payments and upload documents in the DCSS On the Go mobile app. Employers can click here for information on electronic payment options.
NOTICE: Paternity Acknowledgment Form and Hospital Limitations
Hospital visitor limitations have prevented some parents from adding the father’s name to their child’s birth certificate. Parents can complete Paternity Acknowledgment (PA) forms at a Vital Records office to update the birth certificate.
EPPICard Updates
Custodial parents experiencing any issues with EPPICard, should contact EPPICard directly. Due to increased call volume, EPPICard customer service is experiencing higher than normal hold times to reach a customer service agent. Hold times do improve each evening between the hours of 8 p.m. and 8 a.m. EST. If you have questions about your balance, to change your PIN or to request a replacement card, visit www.eppicard.com to create, access and manage your account online or call the automated customer service center at 1-800-656-1347.
