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COVID-19 Prevention Efforts

Effective March 23 at 8 a.m., DCSS customers should use self-service options as primary means to conduct business with DCSS. All offices are closed to the public. For more information, click here.

Custodial parents experiencing any issues with EPPICard, should contact EPPICard directly. Due to increased call volume, EPPICard customer service is experiencing higher than normal hold times to reach a customer service agent. Hold times do improve each evening between the hours of 8 p.m. and 8 a.m. EST. If you have questions about your balance, to change your PIN or to request a replacement card, visit www.eppicard.com to create, access and manage your account online or call the automated customer service center at 1-800-656-1347.

COVID-19: Enforcement Actions Update

The economic impact payments made to eligible noncustodial parents who owe past-due child support will be withheld by the amount of past-due child support. Payments will not be withheld if the past-due amount does not exceed the minimum requirement for federal tax refund offset: $150 in past-due support for Temporary Assistance to Needy Families (TANF) or foster care cases and $500 of past-due support for non-TANF/foster care or Medicaid-only cases. The economic impact payment offsets will adhere to the same fees, distribution timeframes, and hold periods as federal tax refund offsets.

More information can be found on the Bureau of the Fiscal Service’s website at https://fiscal.treasury.gov/top/faqs-for-the-public-covid-19.html.

Fatherhood program is expanding

Learn about education, job placement & other resources for parents struggling to meet child support obligations 

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Child Support Data

Access statewide numbers or drill down to specific counties to see how DCSS is working in your community.

Child Support Process

There are 7 steps involved in setting up your case:

  1. Open a child support case
  2. Locate the noncustodial parent (NCP)
  3. Establish paternity
  4. File a support order
  5. Set up payment
  6. Enforce the support order
  7. Review the order

Programs and Services